WHAT IS ADVENTURE ASSURANCE?

20/21 Solitude season pass holders can choose to defer the purchase price paid for their unused 20/21 Solitude Youth, Teen, Ultimate Family, or Midweek pass in exchange for a credit toward the purchase of any single Solitude season pass available for the 21/22 winter season by making a deferral request between September 10 and April 11, 2021. More details on how to defer your pass to come. See the Adventure Assurance policy tab.

DO I HAVE TO PAY FOR ADVENTURE ASSURANCE?

No. There is no fee to take advantage of Adventure Assurance. However, if there is a price increase between the credit amount issued for the 20/21 Solitude season pass and the Solitude season pass purchased for the 21/22 winter season, the pass holder will be responsible for the difference in price. No refund or additional credit will be issued if the price of the 21/22 Solitude season pass purchased is less than the amount of the 20/21 Solitude season pass credit.

WHEN CAN I DEFER MY 20/21 SOLITUDE SEASON PASS WITH ADVENTURE ASSURANCE?

You may request a deferral credit between September 10 and April 11, 2021. More details to come on how to defer your pass. Check back for further details.

WHAT PRODUCTS ARE ELIGIBLE FOR ADVENTURE ASSURANCE?

Solitude Youth season pass, Solitude Teen season pass, Solitude Ultimate Family pass, and Solitude Midweek pass are eligible for Adventure Assurance. 2020/21 Ikon Pass, Ikon Base Pass, Ikon Base Plus Pass and the Ikon Session Pass 4-Day are also eligible for Adventure Assurance, subject to separate terms and conditions below However, Solitude season pass credit issued under Adventure Assurance may not be used toward the purchase of a 21/22 Ikon Pass, and Ikon Pass credit issued under Adventure Assurance may not be used toward a 21/22 Solitude season pass. Visit Ikon Pass Adventure Assurance policy page for details on how it applies for Ikon Pass holders.

ARE SOLITUDE SEASON PARKING PASSES ELIGIBLE FOR ADVENTURE ASSURANCE?

Yes. Unused 20/21 Solitude season parking passes are eligible for Adventure Assurance. Details on 20/21 Solitude season parking passes will be available mid-June.

IS ADVENTURE ASSURANCE AVAILABLE TO ALL AGES?

Yes. Adventure Assurance is available for all age-specific and family Solitude season passes. The pass holder will receive a credit for the purchase price paid for their 20/21 Ikon Pass, less pass insurance, if applicable. Age category pricing in place in 21/22 will apply at the time of the 21/22 purchase. The pass holder will be responsible for any increase if the pass holder is no longer eligible for particular age category pricing and/or particular age category pricing is no longer offered.

CAN I DEFER MY 20/21 SOLITUDE SEASON PASS WITH ADVENTURE ASSURANCE IF I HAVE USED MY PASS?

No. Adventure Assurance is only available for eligible 20/21 Solitude season passes that have not been scanned or used to access any pass holder benefits after June 4, 2020, including Buddy Passes associated with the pass.

MAY I USE MY 20/21 SOLITUDE SEASON PASS DURING SUMMER 2020 AND DEFER MY 20/21 SOLITUDE SEASON PASS TO WINTER 21/22?

No. To take advantage of Adventure Assurance, all eligible 20/21 Solitude season passes must be unused after June 4, 2020.

IF I DEFER MY 20/21 SOLITUDE SEASON PASS TO WINTER 21/22, WILL I GET CASH BACK?

No. A credit equal to the purchase price paid will be applied to the account profile of the actual pass holder whose name is associated with the applicable deferred 20/21 Solitude season pass; no cash will be returned. Credit is non-transferable and must be used toward a purchase of a single 21/22 Solitude season pass for the same pass holder(s) associated with the deferred 20/21 Solitude season pass(es).

IF I DEFER MY 20/21 SOLITUDE SEASON PASS AND LATER DECIDE I DO WANT TO USE MY PASS DURING THE 20/21 SEASON, CAN I USE MY CREDIT FOR A 20/21 SOLITUDE SEASON PASS?

All deferrals of 20/21 Solitude season pass products are final. However, a pass holder who has deferred their 20/21 Solitude season pass product may use their 20/21 credit to repurchase a 20/21 Solitude season pass product before the date that 20/21 Solitude season pass products go off sale. However, the pass holder will be responsible for paying any price difference that may be incurred based on current prices at the time of purchase.

IF THERE IS ADDITIONAL CREDIT FROM THE PURCHASE OF A 21/22 PASS, CAN THAT EXTRA CREDIT BE APPLIED TO OTHER PASS PRODUCTS SUCH AS A SECOND FAMILY MEMBER (SPOUSE, CHILD) OR OTHER PRODUCT?

No. The credit is specific to the actual pass holder and is non-transferrable and only applicable to a single 21/22 Solitude season pass purchase.

CAN I USE MY ADVENTURE ASSURANCE CREDIT TOWARD A LOWER-PRICED SOLITUDE SEASON PASS PRODUCT IN 21/22?

Yes. However, partial credits will not be issued, and cash refunds will not be made if there is a price difference between the credit amount and the purchased 21/22 Solitude season pass. Any remaining balance will be forfeited. Credit is non-transferable and only applicable toward a single Solitude season pass in the same name of the original 20/21 Solitude season pass holder.

CAN I USE MY ADVENTURE ASSURANCE CREDIT TOWARD A FAMILY OR FRIEND’S SOLITUDE SEASON PASS FOR 21/22?

No. All deferred credit is specific to the individual pass holder of the deferred 20/21 Solitude season pass, is non-transferable and only applicable to a single Solitude season pass purchase for the 21/22 winter season.

WHEN DOES MY ADVENTURE ASSURANCE CREDIT EXPIRE?

Credit toward a 21/22 Solitude season pass will expire when the 21/22 Solitude season pass is no longer available for sale, typically in December 2021.

IF I USE ADVENTURE ASSURANCE AND DEFER MY 20/21 PASS TO WINTER 21/22, WILL I BE ELIGIBLE FOR 21/22 RENEWAL DISCOUNTS?

Yes. If you purchase your 20/21 Solitude season pass before December 10, 2020, and choose to defer your pass to 21/22, you will be considered a 20/21 Solitude season pass holder and will be eligible for 21/22 renewal discounts.

Community Well-Being | Solitude Mountain Resort

Working together will be key to making this winter season a success. Our preparations to prioritize the health and well-being of our community, along with your support in adopting these best practices, will help to keep us all enjoying new experiences and making mountain memories all winter long.

Policies are subject to change, but this page will be your resource for the most up-to-date information throughout the season. Subscribe below to get emails from Solitude with the latest and greatest from around the resort.

21/22 Community Code of Conduct

All visitors, residents, and staff at Solitude Mountain Resort are expected to follow these rules.

The use of masks while indoors is recommended, especially for people who are not fully vaccinated.
Guests of Solitude Mountain Spa may be required to wear a mask during treatment.
Wash hands frequently with soap and water. Use hand sanitizer when hand washing is not available.
Stay home if you are feeling ill or experiencing any symptoms related to COVID-19 or any other contagious illness.
By entering the property, you are verifying that you have not shown symptoms of COVID-19.

What to expect

Here are some of the measures that guests can expect to see when visiting Solitude this winter.

Enhanced cleaning protocols are in place for public indoor areas such as lodging, restaurants, rental shops, and Club Solitude, including regular disinfection with electrostatic sprayers.
Guests may request to load a chairlift alone or only with members of their group, although they may have to wait to be accommodated during peak periods.
Hand sanitizer stations have been added in strategic locations throughout the resort.
Plexiglass dividers have been installed at some points of sale.

Solitude Cancellation Policy

The Inn at Solitude
First night room and tax required as a deposit. The remaining amount is due 14 days prior to arrival. Cancellations made within 72 hours after booking will be refunded in full. Cancellations occurring more than 72 hours after booking, but prior to 14 days before arrival, will forfeit the deposit. Cancellations made within 14 days of arrival will forfeit the full amount. No refunds for no-shows, late arrivals, or early departure.

Condos, Townhomes, Private Homes
First night room and tax required as a deposit. The remaining amount is due 30 days prior to arrival. Cancellations made within 72 hours after booking will be refunded in full. Cancellations occurring more than 72 hours after booking, but prior to 30 days before arrival, will forfeit the deposit. Cancellations made within 30 days of arrival will forfeit the full amount. No refunds for no-shows, late arrivals, or early departures.

SKI & RIDE, RENTALS
We will gladly give you a full refund if you cancel before 5 p.m. two days prior to your reservation; otherwise, a $20 fee per reserved product will apply. No refunds will be given for day-of cancellations. No-shows for any reserved services will be charged the full-day rate for the missed days.

TICKETS
Cancellations made prior to 14 days before arrival will be refunded in full. Between 7 and 13 days before arrival, cancellations can be made for resort credit, valid for purchases on lodging, equipment rental, Ski & Ride School, lift tickets, and some pass products. Resort credit is valid for one year from the date of cancellation. Cancellations made less than 7 days prior to arrival will be responsible for the full payment. No refunds for no-shows, late arrivals, or early departures.